Schedule: Full-Time (30-50hr/week)
Contract Dates: February 8 - August 8, 2022 (may be a possibility to extend or renew contract)
Residing Outside of the US: Independent Contractor
Residing Within the US: Seasonal Employee
Experience Level: Intermediate 1-2+ years experience
Compensation: Starting at $15/hour + completion bonus & benefits
Global Leadership Adventures (GLA) is an educational travel company that sells and operates high-quality, short-term service-learning trips for teens all over the world. Our mission is to inspire the next generation to realize their potential to transform the world and their role in it.
About the Position:
We are looking for 3-4 customer service superstars to join our globally-based team representing GLA in spring and summer 2022. We are looking to add to our team of experts in customer service and consultative sales who can speak with a level of confidence that inspires trust in our organization. We take pride in the people we select through our recruitment process to join our team as we know that YOU will be representing our organization and speaking to thousands of our families this year. You will often be the main point of contact with these young people and their parents, and are in many ways a gateway to these life-changing programs.
Generate enrollments by engaging in consultative sales over the phone (also email & text) with families who have expressed interest in our programs.
You will communicate the excitement and transformative nature of our experiences as well as alleviate the nervousness that accompanies international travel.
Speak and correspond with hundreds of families per week regarding to their questions, concerns, and making sure the student is ready to depart for their adventure
Calling warm leads, following up via phone from prior conversations, answering inbound calls and emailing.
Staff our 24/7 hotline for on-call for shifts during the summer while programs are operating
The bulk of our programs are in operation in the months of June, July & August, however we have a few spring break programs in March/April as well. Your role will change based on seasonality:
February: Onboarding & Training
Get settled and begin your role. With summer programming 4-6 months away, you will assist with many sales inquiries (via phone, email, text) and also support families already enrolled in programs to prepare for traveling.
March-May: Consultative Sales & Customer Service
Spring break programs will operate in Costa Rica. Depending on your location, you may get the chance to visit a program in operation for a few days to see a program in action! We will be very busy with calls, emails and texts from families both looking to join a program and those who are already signed up. You’ll heavily support them with guidance to prepare them for success on the program. Shifts will be 5 days per week and may include Saturday shifts or additional hours as needed. Shift scheduled hours will be scheduled during US Pacific business hours (approx sometime between 7am and 7pm Pacific time in the US.)
June, July, August: Continued Customer Service & 24/7 On-Call
Summer programs will be in operation around the world. You’ll still support families who are still preparing for travels and also serve on our 24/7 On-Call support team. Your role on the 24/7 support team consists of shifts managing communications (calls, emails/messages) with families and staff. This role can be very challenging and demanding at times and requires a keen sense of customer service, navigating systems and troubleshooting travel issues and patience. It can be very rewarding as you see challenges through - supporting everything from flight delays to relaying medical updates and everything in between. A team will be behind you to support high level issues, but you will take the lead on troubleshooting and triaging communication. These shifts are typically 12 hour shifts either during the day (8am to 8pm Pacific Time US) or at night (8pm to 8am Pacific Time US) and will always be followed by at least 12 hours off the following day/night. There will also be some shifts to support during business hours if not on-call. Shifts will be 4-5 days per week (might not be consecutive days) and may be on any day of the week (Monday-Sunday).
Bachelor’s degree (or equivalent experience)
1-2+ years experience with sales and/or customer service. Phone-based experience is preferred.
Hard-working, flexible, positive,resilient and a sense of humor
Strong organizational skills, attention to detail, ability to multitask, prioritize and be a self-starter
Passionate about not only the GLA mission, but also Sales & Customer Service
Positive attitude and excellent communication skills (both verbal and written)
Knowledgeable & experienced international traveler with experience being based abroad
Experience with Salesforce & Google Docs is preferred
Completion Bonus upon successful completion of full contract
Hourly pay for duration of contract (approx 30-50hrs per week)
US-based & Costa Rica-based employees eligible for employer health insurance plan (to start May 1st with 15% employee contribution) Non-US or Costa Rica based employees can receive support / stipend to assist with paying for health insurance
Costa Rica-based employees may be eligible for immigration support
5 paid days off (sick or vacation); 2 holidays (unpaid unless scheduled to work)
To Apply: Submit Online Application
Terra Education, Inc is an Equal Opportunity Employer. Individuals hired for positions that require in-person travel and/or interactions must be fully vaccinated against COVID-19 unless otherwise prohibited by law. Terra Education complies with federal, state, and local laws with regard to accommodations related to this policy.