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Customer Support Specialist - Tier 1 (Eastern)

Eastern, AS
Posted on:
30+ days ago
Utilize service desk platform (ZenDesk) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support. Named to the GovTech 100 (six consecutive years), we are the leader in cloud ERP software for our nation's cities, counties, and state agencies. Develop the skills necessary to troubleshoot a wide range...